FAQs for Government Agencies
Can I place a tax exempt order?
Yes, you can place a tax exempt order in our shop.
Where do I submit my tax exempt certificate?
You can send your certificate to shop@naisma.org and we will set up an tax exempt account for you. Please send us the certificate, plus this info:
-Name
-Organization
-Email
-Billing Address
-Shipping Address (if different than billing address)
- Phone number
- Accounting contact (for PO orders only)
How do I place an order?
If you have already submitted your tax exempt certificate, you can make your purchase directly on our website. If not, please contact us so we can set up an account for you, or update your current account status.
Do you offer discounts for bulk orders?
We offer bulk discounts on some products. Please contact us to discuss your specific needs at shop@naisma.org.
Can I pay by PO?
If you are a government agency, we may be able to authorize payment by PO for net30 or 45 day terms. Please contact us to discuss your specific needs at: shop@naisma.org
Does NAISMA respond to bids?
Yes, we do! Please send the info our way and we will determine if it's a good match for us.
How do I download your W-9 form?
You can download our most recent form here.
How do I download your 899 Form?
You can download our most recent 899 form here.
Where do you ship?
We ship within the 50 United States, Canada, and Mexico. Shipping costs are calculated at checkout. In stock items ship within 3 business days. Boot Brush Stations require 4-8 weeks for production and shipping. We offer FREE shipping on PlayCleanGo® Boot Brush Stations!
What is your Return Policy?
You can find our return policy here.
How do I become a NAISMA Member?
Find membership info here: https://naisma.org/get-involved/membership/
Where do I get my NAISMA Member discount code?
You'll receive your discount code in your member newsletters. You can also email info@naisma.org. Just enter the code at checkout for savings!
Not a member? Learn more today.